Frequently Asked Questions
Everything you need to know about SOClogix services, pricing, and how we protect your business.
A managed Security Operations Center (SOC) provides 24/7 monitoring of your IT environment by expert security analysts. SOClogix acts as an extension of your team, detecting threats, investigating alerts, and responding to incidents around the clock - so you don't need to build and staff an in-house SOC.
Our average response time is under 15 minutes. For critical incidents, our SOC analysts begin investigation immediately upon detection. We also provide 24/7 incident response services for active breaches.
SOClogix supports HIPAA, PCI-DSS, SOC 2, NIST CSF, NIST 800-53, CMMC, ISO 27001, GLBA, SOX, and more. Our compliance and risk management services include continuous monitoring, gap analysis, audit preparation, and reporting.
Absolutely. SOClogix was built to bring enterprise-grade security to businesses of all sizes. Our Trident Secure plans are specifically designed for SMBs with predictable monthly pricing and no need for a full-time security team.
Trident Secure plans bundle our best services into comprehensive packages. Trident Essential includes 24/7 monitoring and EDR. Trident Professional adds compliance support, vulnerability management, and managed firewall. Trident Enterprise includes custom SIEM, red team exercises, and vCISO services.
Our SOC operates 24/7/365. Threats detected outside business hours receive the same rapid response as those detected during the day. Critical alerts are escalated immediately to on-call analysts and, when needed, to your designated contacts.
SOClogix works with leading EDR platforms including LimaCharlie, Microsoft Defender for Endpoint, CrowdStrike Falcon, SentinelOne, and Carbon Black. We can also support other platforms through custom integrations.
Our pricing is based on the number of endpoints, users, and services included. We offer predictable monthly pricing with no surprise costs. Contact us for a custom quote based on your environment and needs.
Yes. SOClogix integrates with a wide range of security tools including SIEMs, EDR platforms, cloud providers, identity providers, and ticketing systems. We work with your existing stack - no rip-and-replace required.
SOClogix goes beyond alert forwarding. We challenge the status quo by investigating the who, what, and why of each potential attack. Our analysts are dedicated to your environment, provide proactive threat hunting, and deliver actionable intelligence - not just alerts.
Still Have Questions?
Our team is happy to answer any questions about our services, pricing, or how we can help protect your business.